Prints:

A6 (10.5cm x 14.8 cm)
A4 (21cm x 29.7 cm)
A3 (29.7cm x 42 cm)
A2 (59.4cm x 42 cm)

Frames:

A6 frame fits the A6 print (15cm x 10.5cm)
A3 frame fits the A4 print (42cm x 29.7cm)
A2 Frame fits the A3 print (59.4cm x 42cm)
A1 Frame fits the A2 print (84.1cm x 59.4cm)

We accept payment by credit card (Visa, Mastercard, American Express, etc), PayPal, Stripe and accept Afterpay.

We currently ship Australia-wide and internationally, hooray!

To get an accurate shipping estimate, please use our online checkout and enter your shipping address. We offer both standard and express shipping options.

Please note that shipping costs may vary depending on your location and the chosen shipping method.

We strive to process and ship all orders within 5 business days of receipt. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Estimated delivery times:

• Within Australia: 2-5 business days for standard shipping, 1-3 business days for express shipping

• International:

  New Zealand, Singapore, Hong Kong, U.S, U.K, Canada - 5-9 business days for standard shipping, 3-6 business days for express shipping

  Everywhere else - Can range from 6-25 business days for standard shipping

Please note that these are estimated delivery times and actual delivery may take longer due to factors such as product availability or carrier delays. If you have any concerns about your order's status, please don't hesitate to contact us.

We want you to be thrilled with your new purchase! However, we understand that sometimes things don't work out as planned.

Eligibility for Returns:

• You may return original artwork and art prints within 30 days of receiving your order.

• The artwork must be in its original condition, including all packaging materials.

• We cannot accept returns for artwork that has been framed or altered in any way.

• We cannot accept returns for custom artwork or commissioned pieces.

• We cannot accept returns for discounted artwork.

Return Process:

1. Contact Us: Before returning your artwork, please contact us at alysiaxtay@gmail.com to initiate the return process. We'll provide you with a return authorisation number (RAN) and instructions on how to return the artwork safely.

2. Return Shipping: You are responsible for the cost of return shipping. We recommend using a tracked and insured shipping service.

3. Return Inspection: Once we receive the returned artwork and verify its condition, we will process your refund within 14 business days.

Refunds:

• We will issue a full refund for the purchase price of the artwork only if the item is damaged or missing.

• Refunds will be issued to the original payment method used for the purchase.

• We cannot accept refunds for artwork that has been framed or altered in any way.

• We cannot accept refunds for custom artwork or commissioned pieces.

• We cannot accept refunds for discounted artwork.

Exceptions:

• We reserve the right to deny a return if the artwork is not returned within the specified timeframe or if it is not in its original condition.

• We may offer store credit instead of a refund for certain promotional items or discounted purchases.

Additional Information:

• We recommend taking photos of the artwork before returning it, in case of any damage during shipping.

• Please keep all documentation related to your return.

We encourage you to contact us if you have any questions about our return policy.

Don’t panic! If it isn't in your spam or junk folder, please provide us with the following information:

• Your full name

• Your email address

• Your order number (if known) and items

We can then resend the confirmation email to you.

Please contact me with the order number, item description, details of its condition and attach any relevant photos, and I will get back to you ASAP.

If you believe your order is lost in transit, please contact the shipping carrier directly to enquire about the status of your shipment. They may be able to provide additional tracking information or assistance.

To preserve the longevity of your stickers, prints or original oil painting, keep it away from direct sunlight and excessive humidity. Dust canvases semi-regularly with a soft, dry brush or cloth. Avoid using any harsh chemicals for cleaning.

Yes! Please contact me at alysiaxtay@gmail.com.